FREQUENTLY ASKED QUESTIONS

Do you do residential?

Not at this time. We currently only service commercial facilities. Check back with us in the future though, we are currently evaluating a residential service.

What is your contract length?

Typically, 1 year, but that is just to put a date on the service agreement. We have a 30 day notice clause, if you aren’t happy, we don’t want you to be stuck. But we are sure you will be happy with our services.

What happens when we sign an agreement with your company?

Welcome to our family! Once a service agreement is signed, we will schedule an initial deep clean of your facility, and work with you on deciding the best start date for services. We will be in regular communication with you to make sure things are cleaned to your satisfaction, and that you are completely satisfied with our services. If you have any concerns you will have managements direct lines to call them with any issues.

Are you insured?

Yes we are! We have general liability insurance of 1Million/2million. We are happy to provide our certificate of insurance (COI) on request.

Do you charge for an initial cleaning of our facility?

No. Once an agreement has been signed and a start date provided, our detail crew will come in free of charge to bring your facility’s cleaning up to our standards. This is part of our service and would never be a separate charge to you.

Do you outsource your cleaning services?

Absolutely not. We know this is a common practice with companies our size, but it’s not for us. We pride ourselves on our quality, training, and customer service. Outsourcing does not provide us precise control over these core principals in our company, so we NEVER outsource our main cleaning services. We hand pick employees for each location no matter how far away a customer is from our corporate office. We have infrastructure in place to provide quality support to even our furthest clients.

How often do you check cleaning quality?

We have regional managers who check accounts at least once a week. If there is an issue at any location, the frequency of inspection is increased until the issue is handled and we make sure it won’t happen again.

© Copyright 2021 Absolute Clean Co LLC     Main Office: 840 E Main St, Gainesville TX 76240